Client Context and Key Challenges
A global B2B e-commerce leader wanted to build an active base of sellers and drive adoption of its subscription plans through structured onboarding and engagement. There they are facing the key challenges included:
- Designing and deploying a scalable in-house team for seller onboarding and account
- Driving subscription enablement and platform utilization across diverse seller
- Maintaining process adherence and performance consistency at
Our Solution & Approach
1. Building the Right Team
We recruited a specialized tele-engine comprising seller onboarding experts, international account managers, and supervisory staff as per the client’s scope of work.
2. Training & Performance Management
A robust training engine was deployed to upskill resources and ensure program objectives were met. Structured performance management systems were implemented to maintain quality and drive engagement.
3. End-to-End Program Operations
We managed complete program operations, ensuring process adherence and hygiene while promoting subscription plans and enabling successful account activation and retention.
Benefits to Client
- Scalable in-house tele-engine for seller onboarding and
- Enhanced seller adoption through structured training and subscription
- High process compliance and performance visibility through systematic
Business Impact / Achievements
Subscription plan adoption achieved.
0
%
Improvement in account activation and retention.
0
%
Faster onboarding cycles through structured training and process adherence.
0
X
