Client Context and Key Challenges
A Fortune 500 IT retail leader operating across multiple regions required continuous staffing for store operations, technical support, backend functions, and marketing roles to maintain service excellence and customer experience. Key challenges included:
- High monthly attrition of nearly 5% in store sales roles, impacting operational continuity.
- Frequent workforce churn affecting store performance.
- Need for rapid replacement and onboarding processes.
- Lack of centralized visibility into workforce management.
Our Solution & Approach
- Real-Time Workforce Dashboards: Enabled centralized tracking of workforce status and attrition trends.
- Digital Onboarding & Compliance Systems: Accelerated integration of new hires while ensuring regulatory adherence.
- Structured Talent Pipeline: Delivered 100+ hires monthly across diverse roles to maintain continuity.
- Continuous Training & Engagement Programs: Improved retention and reduced attrition through proactive initiatives.
Benefits to Client
- Consistent workforce stability, backed by real-time dashboards and proactive attrition management.
- Faster onboarding and compliance adherence, enabled by digital systems and structured workflows.
- Scalable hiring capability, achieved through a robust talent pipeline delivering 100+ hires monthly.
- Improved retention and operational continuity, driven by ongoing training and engagement programs.
Business Impact / Achievements
Managed 2,700+ active workforce consistently for over 10 years
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Delivered 100+ monthly hires to sustain store operations and backend functions.
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Achieved attrition control through structured engagement and training initiatives.
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Reinforced long-term strategic partnership through scale, reliability, and tech-enabled execution.
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