Client Background and Key Challenges
A leading telecom company wanted to consolidate its associate workforce under one nationally compliant partner to overcome operational inefficiencies caused by multiple regional vendors. The client’s key objectives included:
- Quick and Seamless Transfers: Moving 15,000+ associates to a single partner within a short timeline without disrupting operations.
- PAN-India Compliance: Ensuring 100% statutory and regulatory adherence across all states.
- Streamlined Employee Experience: Creating a unified and consistent experience for thousands of associates previously managed by multiple vendors.
- Centralized Workforce Management: Implementing structured hiring and lifecycle management for five major divisions—Broadband, DTH, Prepaid, Postpaid, and Fixed Line.
Solution & Approach
- Digital Onboarding: Reduced onboarding time to 25–45 minutes per associate through automation.
- End-to-End HR Workflow Automation: Real-time monitoring of hiring processes and associate lifecycle.
- Centralized Hiring Plan: Implemented structured workforce planning for each business vertical and sub-division.
- Data Management: Processed 25+ GB of data including updates, reports, and document submissions.
Benefits to Client
- Preferred PAN-India Sourcing Partner Since 2013: Long-standing relationship ensuring trust and proven capability.
- Compliance Assurance: 100% adherence to statutory and regulatory norms.
- Operational Efficiency: Eliminated fragmentation caused by multiple vendors.
- Time Savings: Approx. 9,000+ hours saved via digital onboarding.
- Enhanced Employee Experience: Streamlined lifecycle management and faster onboarding.
Business Impact / Achievements
Transfers Completed in Just 2 Months
1000
+
25–45 Minutes Digital Onboarding Time Per Associate
0
%
Hours Saved Through End-to-End Automation
0
+
Data Processed for Updates, Reports, and Document Submissions
0
+ Gb
Major Business Divisions with centralized workforce management across
0
