Client Context and Key Challenges
A global multi-level marketing corporation specializing in dietary supplements aimed to establish experience centres across India to enhance customer engagement and brand visibility. The client faced following challenges:
- Difficulty in scouting the right property options aligned with brand standards and compliance requirements.
- Complex licensing processes and legal clearances delaying timelines.
- Managing Capex, BOQ, and asset installation while maintaining strict quality metrics.
- Sourcing skilled manpower for day-to-day operations and ensuring operational consistency.
Our Solution & Approach
- Property Scouting & Compliance: Used market analysis and local networks to identify sites, applying brand and legal checklists for approvals and licenses.
- Infrastructure Management: Centralized project tracking for Capex, BOQ, and installations with vendor audits and quality checks.
- Manpower Deployment: Designed a structured recruitment process with skill-based assessments and training modules to ensure operational readiness and brand representation.
- Program Management: Implemented real-time dashboards, escalation matrix, and data-driven roadmaps for expansion and daily operations.
Benefits to Client
- Seamless program management for 2+ years, ensuring continuity and trust.
- Zero delays in site launches and inaugurations, meeting all timelines.
- Fully compliant operations with successful monthly and quarterly audits.
- Strategic roadmap for scaling experience centers across multiple locations.
Business Impact / Achievements
Experience Centers successfully managed across India.
1000
On-Time Launches with No delays in inauguration or site readiness.
0
%
Productivity boost driven by associate engagement programs and improved workforce alignment.
0
%
Faster issue resolution with real-time dashboards and escalation matrix, reducing downtime and ensuring service continuity.
0
%
